Terms and Conditions

Terms and Conditions

1. Our trading name is Luck of Louth and we are registered in England as:
J Luck Ltd t/as Luck of Louth.  Company No. 4461189 under the UK Companies Act 1985.  Our registered office and principal place of business is at:

87-91 Eastgate,
Louth
Lincolnshire
LN11 9PL

Our email address is enquiries@luckoflouth.co.uk and our telephone number is 01507 607746

2.1 To purchase from our website, you must be 18 years of age or over and, therefore, may lawfully enter into a contract with Luck of Louth.

2.2 In purchasing from our website you are agreeing that you have read and agree with all the terms and conditions as published on our website. Note item 9.9

3. When you purchase from our website, the following terms and conditions apply and you agree to all these terms and conditions.  Luck of Louth terms and conditions may change at any time and will be effective from the date of publication on our website.  Note item 9.9. Your statutory rights are not affected.

4. We reserve the right to refuse or cancel any order for any reason that we consider valid up to receipt of the order by you, the customer.  Payments received prior to cancellation of any order(s) will be refunded to the purchasing account as soon as reasonably practicable following any such cancellation.  You will not be entitled to make any consequential claim against us for any loss by you subsequent to any such action by us.

5. Prices are subject to change without notice at any time before we confirm your order and issue you with a unique reference number. We shall be entitled upon determining that any price for any product quoted on our website is incorrect to cancel any and all such orders at any point prior to receipt of the goods at the delivery address. We will issue a refund for the product(s) to the purchasing account as soon as reasonably practical and within a maximum of 30 days from the original purchase date of the product(s).

6.1 .Prices quoted on our website are inclusive of VAT and exclude any delivery costs which may be applicable – see below

6.2 VAT is included in the price of all products and services (excluding childrens' clothing, childrens' footwear and some printed matter) on our website unless otherwise stated.

7.After you have placed your order, we will send a confirmation email to you that your order is accepted, together with a unique reference number. Any order placed by you with Luck of Louth will constitute a contract according to English Law, but is also subject to our terms and conditions.

8. Payment must be made by you (the Purchaser) for goods ordered, plus any delivery charges before we can accept your order and before your unique reference number can be issued

9.1 When items are out of stock, but we have charged you for them, we will cancel the transaction and credit your account as soon as possible or within a maximum of 30 days. The contract for the supply of goods by us (Luck of Louth) to you (the Purchaser) will subsequently be cancelled and Luck of Louth will not be liable for any consequential loss incurred by you following this cancellation.

9.2 All goods are subject to availability and we reserve the right absolutely to determine any such availability.

9.3 We reserve the right absolutely to change the specification of any product on our website without notice.

9.4 Any and all information on or within this website is for illustration purposes only and does not constitute a binding agreement to a contract between you (the Purchaser) and us (Luck of Louth) unless we confirm any such contract in writing or by digital media.

9.5  We reserve the right to refuse any order for any reason that we consider valid.  English law applies to any transactions with or undertaken by our company.

9.6 Title in the goods shall remain with Luck of Louth until such time as we have received full payment for any and all goods and services supplied to you under any contract between you (the Purchaser) and Luck of Louth.

9.7 All risks whether through loss and/or damage pass to you (the Purchaser) upon delivery to you or your specified recipient.

9.8 As a general principle (exceptions may apply) we cannot be held responsible for consequential costs and/or liabilities resulting from the purchase of goods and/or services from Luck of Louth

9.9 We reserve the right to offer and apply different terms and conditions for purchases made at any of our terrestrial (non-web-based) outlets - statutory rights are not affected - further details may be obtained by application, in writing only, to J. Luck Ltd. at our registered address. 


10 PAYMENTS

10.1 Goods will not be despatched before we have received from you (the Purchaser) payment for all goods and services that you have requested and we have agreed to supply.

10.2 We accept payments by credit card, debit card or via PayPal

10.3 We accept all major credit cards.  Should you encounter any problems at checkout when using your payment card, please contact us on 01507 607746.

11 CREDIT AND DEBIT CARD SECURITY

11.1 When purchasing goods online you will be passed to our secure online payment processing partner. Your details will be processed using secure systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant.  Luck of Louth does not store any cardholder data.

12 DELIVERY OF GOODS

12.1 We endeavour to ensure deliveries are made within 2 – 5 working days.  Non-compliance with the estimated delivery time for any order does not entitle you to cancel any such order unless the delivery time exceeds 30 days. We do not charge for goods that are out of stock until despatch.

13  DELIVERY COSTS

13.1 Please note we are unable to deliver to addresses outside the UK nor are we able to deliver to PO Box Number addresses.

Our charges are:

Free standard delivery on orders over £100.  Excludes suitcases (see below)

Next day delivery - £15 (for orders received before 1pm). 

Orders under £100 - £4.95.  Excludes suitcases (see below)

Standard Suitcase delivery charges - £10 per suitcase.  For next day delivery of suitcases, the standard £15 next day delivery charge per suitcase will also apply.

Additional products may be added to suitcase orders without additional carriage charges if the additional product will fit inside the suitcase.  Please email or telephone if you would like further information regarding this service.

13.2  Next day delivery excludes weekends and Public Holidays and will only be fulfilled on the next working day following the day we despatch the goods. Any failure by us to fulfil the terms of "next day delivery" will not entitle you to claim for consequential or any other loss following this failure.  We may however, following confirmation of non-compliance with this condition, at our discretion, refund to the purchaser the charge originally made for next day delivery.


13.3  Some exceptions to delivery costs apply where multiple and/or particularly large or heavy items are concerned, and we reserve the right to levy different charges in these circumstances.  Any different charges that may apply will be advised prior to processing any order.  We will not charge you more than our illustrated charges without your prior agreement.

13.4 We do not currently ship outside the UK.

14 PRIVACY POLICY

14.1  We will utilise only personal information that is needed to process your order.  We do not divulge any personal data about you to any third or other party.  We will not use any personal information or data that you provide to us for any purpose other than in our own internal analysis.

14.2  We only use cookies to improve and facilitate the ordering process.

15. RETURNS AND REFUNDS POLICY

15.1 You may order any product(s) from our website subject to availability.   If you are not satisfied with your purchase(s) you are required to email enquiries@luckoflouth.co.uk notifying us of your intention to return any purchase(s). Return the product/s to the address on our invoice using the Returns form.

15.2 If you wish to return purchases that have been made online these must be returned by a third party commercial carrier or by post, together with the appropriate documentation.  Online purchases returned to our shops in person by the purchaser or recipient or their representatives will be refused – our shop floor staff does not have access to our online portal and are unable to deal with website purchases.
.
15.3 You may cancel your contract with us within 14 days of receipt of goods at the requested delivery address and you will be entitled to receive a full refund of the purchase price - cancellation must be made in writing - excluding any original delivery charges or return carriage costs. The definition of 'receipt of goods at the delivery address' shall be determined by a signature obtained at the point of delivery or any other criteria that we consider fair and reasonable.

15.4 All returned goods must be received by us in “as new, as despatched by Luck of Louth” condition, unused and unmarked, complete with all original tags,ticketing and product packaging, which must also be in “As new, as despatched by Luck of Louth” condition, unused and unmarked.  We regret we cannot process any returned products which fail to comply with our terms and conditions.  We strongly recommend you exercise great care in unpacking and checking your purchase(s) as damaged or missing ticketing, product packaging and/or goods may result in us being unable to process a refund or exchange.

15.6 Under the Distance Selling Regulations relating to online purchases we will not refund any carriage, postal or distribution costs that were charged on the original transaction, neither will we refund or otherwise reimburse any of the costs of returning any items purchased from our website unless the returned item is faulty and/or damaged, any and all such circumstances shall be determined by us applying what we consider fair and reasonable criteria in our absolute discretion.

15.7 Refunds and exchanges will only be processed when the returned items have been received by us and comply with all our Terms and Conditions.  Goods returned (complying with all our Terms and Conditions) will be refunded within 14 days of receipt of the goods at our designated address. Refunds will only be made to the original purchasing cardholder account.  

15.8. The returnee is responsible for pre-paying the return carriage costs and these costs are non-refundable, except where goods are delivered to the purchaser in a faulty and/or damaged condition, when reasonable carriage costs will be refundable – these should be the lowest generally available cost option.  If the chosen return option does not conform, in our judgement, to our criteria of reasonable cost then we may only refund what we consider is appropriate.  If in doubt we recommend you contact us before despatching any item.

15.9 We recommend that when returning items to us that you obtain proof of posting or despatch.  In the event that returned goods are not delivered to us or are delivered to us in a damaged condition we will not be held liable or responsible for any such occurrence.  We, therefore, recommend that you insure all returned items.

15.10 Where an exchange of product(s) is required and qualifies under our Terms and Conditions we will charge or refund any price difference on the subsequent transaction to the original purchasing card account on despatch of the exchanged or replacement product(s).

15.11 When returning goods for whatever reason please enclose the returns document that accompanied the purchase(s).

16. CLOTHING ALTERATIONS

We offer an alteration service to certain garments purchased from our website.  This service may be selected as an extra cost option when indicated as available during the purchasing process.
You may not specify “next day” or “overnight” delivery when you select an alteration option.
When you have chosen to select an alteration option this may delay despatch of your purchase(s) and in selecting such option(s) you are agreeing that time of delivery is not of the essence.
We will normally despatch your altered purchase(s) within 3 working days, but regret that this cannot be guaranteed and reasonable delays do not constitute valid grounds for cancellation.
When you select an alteration option you agree and accept that you are varying the terms of purchase from those guaranteed to you under the Distance Selling Regulations.  In specifying a garment alteration you are varying your order form a standard transaction to a “made to order” purchase.
“Made to Order” purchases are non-returnable unless faulty.
Your statutory rights are not affected.

If you are unsure of the terms relating to our garment alteration service, we recommend you email us at enquiries@luckoflouth.co.uk or phone us on 01507 607746

17 GOODS DAMAGED IN TRANSIT

17.1 Should goods we have sent to you be received in a damaged condition please return them to us for inspection.  If a signature is required on delivery of the parcel(s) please sign accordingly if the parcel(s) and/or packaging are damaged.  We regret that any package(s) that are delivered to either the original purchaser or the addressee in a damaged condition and not signed for in accordance with this requirement may not qualify under our Terms and Conditions for a refund or exchange.

17.2 Please do not use or attempt to use products that are damaged.  If you do you will be deemed to have accepted them and this may affect your statutory rights and may affect your rights to a replacement or refund.  We may sometimes have to obtain independent technical advice where there is a dispute concerning returned product(s) but this does not affect your statutory rights.

17.3  Basic rate return postage or carriage charges will be refunded for valid damaged item(s) claims.   This is subject to our inspection and our agreement that our Terms and Conditions have been met.  Note specifically the terms concerning costs of returning item(s) which also apply here.

18. In making a purchase from our website you are deemed to have read, understood and agreed to our Terms and Conditions.  If in doubt about your rights, we recommend you take independent advice.

19 None of the above affects your statutory rights as a consumer. Corporate or business purchasers may have different rights and if this applies to you we recommend you take independent advice in this respect.  Any and all disputes are subject to English Law.

20 Approved ADR bodies for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.  Advice and further information may be obtained from:

The Trading Standards Institute (overseeing competent ADR authority for the retail sector)  - adrenquiries@tsi.org.uk

Dispute Resolution Ombudsman (DRO) - www.disputeresolutionombudsman.org

The Retail Ombudsman - www.theretailombudsman.org.uk Please note - we are not a member of The Retail Ombudsman scheme.


Information relating to Ecommerce and the law in the European Union may be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm